Privacy Policy

1. Introduction

Stones Property Maintenance Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to information we collect through our website, forms, chat widget, and any other electronic communications.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Postcode and location information
• Service requirements and project details
• Messages and communications through our chat widget
• Any other information you choose to provide

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your quote requests and booking inquiries
• Communicate with you about our services
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

4.1 HubSpot CRM Integration

We use HubSpot CRM to manage customer relationships and process your information. When you submit forms or use our chat widget, your information is stored in HubSpot's secure systems. HubSpot processes your data in accordance with their Privacy Policy and our instructions.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Services

9.1 HubSpot

We use HubSpot for CRM, marketing automation, and customer support. HubSpot may collect and process your information in accordance with their Privacy Policy.

9.2 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect and process your information in accordance with their Privacy Policy.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: